Letter to Xerox and the Reply

Dear Kings of Kopiers:(feel free to use that) I just started a new job as an exterminator’s assistant, and part of my job is mailing out invoices to our clients. Today, while printing all the invoices, I ran out of printer paper, so I ran down to the local office supply store and picked up several boxes of Xerox MultiUse Paper.

While the invoices were printing, I noticed something on the package of paper that concerned me, and I thought I’d better check with you about it. On the box, there is a little thing that says 99.99% jam free. I know that sometimes wood finds its way into paper, but jam? I was always taught to keep all food and drinks away from
computer equipment, especially something as sticky as jam.

Now, I realize that it is a very small amount of jam in each piece of paper, but we use an awful LOT of paper, my friends, and all that jam is sure to add up. Won’t that adversely affect the life of our printer? I mean, I’m sure you know what you’re doing when it comes to paper, but we use more than the average consumer, so maybe we would be better off with a “Jam-free” paper, if you offer such a product. I will look for it next time I am shopping, which will be soon, as I don’t want to use any more of this paper until I find out if it’s really safe.

If it is safe, why not say “Contains .01% jam, but it’s perfectly safe” in big letters, since I’m sure that I am not the only one who has this concern. You may end up selling a lot more paper that way.

By the way, I’m curious as to why you would even put jam in paper. Does it help bond everything together so it doesn’t look like confettii? Just curious. Also, I’d appreciate a Xerox keychain.


Dave Cilluffo
PO Box 731
Edinboro Pa 16412-0731

Thank you for your message.
We greatly appreciate your taking the time to send us your feedback regarding our 99.99% jam free paper. We have restricted the manufacture of paper to the morning because we have so many folks who eat jam for lunch. Nevertheless, it has been our experience that small amounts of jam have found its way into the paper via morning bagels and jam-filled

Our tests have shown that the .01% jam isn’t harmful to machinery and you may continue to use it. In fact the jam has improved the overall quality of the finished print. However, you may have to keep a can of ant spray around. You may wish to enhance paper
performance by using the 99.99% jam free paper with our new line of 99.99% peanut butter free paper. They absolutely work best when used together. Or if you prefer you can save time by using the 99.99% PB & J free paper. Whatever you choose we are sure you will be pleased with the results.

In appreciation of your e-mail, we will be sending you a Xerox T- shirt. If we can be of other help in the future, please let us know.

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